We answer every message, typically within one business day.
Kairos is built and run by a small team in Miami. Email is the fastest way to reach us, and you will get a person, not a ticket bot.
Email: kairosresystems@gmail.com
Response time: within one business day (usually much faster).
Include: the property address or folio, what you expected, and a screenshot if something looked wrong. That lets us check the exact screen you saw.
Manage, upgrade, downgrade, or cancel your plan any time from your account: Dashboard → Account → Manage subscription / Cancel. Cancellation takes effect at the end of the current billing period and you keep access until then. Purchased screen packs never expire.
If a screen did not complete (one or more checks could not run), it is not counted against your plan and you can re-screen the address at no cost. If you believe you were charged for an incomplete screen, email us with the address and time and we will correct it.
Each finding is traced to its source so you can check our work. If a result looks inconsistent with the official record, tell us the address and the check in question. We treat a wrong result as a defect: we investigate each report, fix the data or the logic, and tell you what we found.
The platform is monitored around the clock; when a data source is unavailable, affected checks show as not completed and those screens are not counted. If you are seeing errors right now, email us — we are probably already on it.
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